Refund & Cancellation Policy

At Astrologer Shree Somok, we value our clients and strive to provide professional and satisfactory astrology consultation and related services. Please read the following Refund & Cancellation Policy carefully before making a booking or payment.

1. Consultation Bookings

Once a consultation appointment has been confirmed and payment has been received, the booking is considered confirmed.

If you are unable to attend your scheduled consultation, please contact us as early as possible so that we can consider rescheduling the appointment, subject to availability.

2. Cancellation by the Client

Clients may request cancellation of an appointment before the scheduled consultation.

Refund eligibility, if applicable, will depend on the timing of the cancellation and the nature of the service purchased.

Once a consultation has been conducted or a personalized astrology service has been started, the payment may become non-refundable.

3. Rescheduling

If you are unable to attend your scheduled appointment, you may request a rescheduling of the consultation.

Rescheduling requests are subject to the astrologer’s availability and should preferably be made in advance of the scheduled appointment.

Repeated rescheduling or failure to attend an appointment without prior notice may result in the consultation fee becoming non-refundable.

4. Refunds for Completed Services

Payments for services that have already been provided, including astrology consultations, personalized horoscope analysis, reports, or other customized services, are generally non-refundable once the service has been completed or the work has commenced.

Because personalized astrology services involve time and professional effort, refund requests cannot normally be accepted after the service has been delivered.

5. Delayed or Missed Consultation

If a consultation is delayed or needs to be rescheduled due to circumstances on our side, we will make reasonable efforts to offer an alternative appointment.

Where an alternative appointment cannot be arranged, an appropriate refund may be considered depending on the circumstances.

6. Technical Issues

If a consultation is conducted online and a genuine technical issue prevents the session from taking place, please contact us promptly.

Depending on the circumstances, we may offer a rescheduled consultation rather than a refund.

Clients are responsible for having a suitable internet connection, device, phone number, email address, and other necessary arrangements for an online consultation.

7. Duplicate Payments

If you have accidentally made the same payment more than once for the same service, please contact us with the relevant transaction details.

After verification, any confirmed duplicate payment may be refunded through the applicable payment method.

8. Refund Processing

Where a refund has been approved, the refund will generally be processed through the original payment method used by the client.

The time taken for the amount to appear in the client’s account may depend on the bank, payment gateway, or financial institution involved.

9. Products and Digital Reports

For digital astrology reports, personalized horoscope reports, consultations, or other electronically delivered services, refunds may not be available once the report or service has been prepared or delivered.

If you believe there is an issue with the service received, please contact us and provide the relevant details so that the matter can be reviewed.

10. Non-Refundable Circumstances

A refund may not be provided in circumstances including, but not limited to:

• The consultation has already been completed.
• A personalized report or analysis has already been prepared.
• The client does not attend the appointment without prior notice.
• The client provides incorrect or incomplete information.
• The client changes their mind after the service has been delivered.
• The client fails to provide the information required to complete a personalized service.
• The service has already been substantially commenced.

11. How to Request a Refund

To request a refund or discuss a cancellation, please contact Astrologer Shree Somok with:

• Full Name
• Registered Phone Number or Email Address
• Booking or Transaction Details
• Date of Payment
• Reason for the Refund Request

All refund requests will be reviewed individually according to the nature and status of the service.

12. Policy Changes

Astrologer Shree Somok reserves the right to modify or update this Refund & Cancellation Policy when necessary.

Any changes will be published on this page and will become effective from the date of publication.

13. Contact Us

If you have any questions regarding cancellations, rescheduling, or refunds, please contact Astrologer Shree Somok through the contact information available on this website.

Last Updated: September 2026